What integration with your practice management system should mean
Many technology companies may claim “integration” with your practice management system (PMS), but in reality, very few are actually fully integrated.
Instead, most of these “integrated” scheduling solutions only have the ability to read certain portions of data without true access or guaranteed accuracy. By reading some of your data, they can make it appear as though they’re pulling open appointment slots in real-time, but what they absolutely can’t do is write a “booked” appointment back into your PMS. The best that can be done without full integration with your PMS is send a notification to the front desk staff, who then need to manually input the appointment into the PMS.
This becomes a problem when the appointment slot has been filled between the time the patient “schedules” online and when the front desk is able to actually write the appointment into the PMS. Then, a phone call must be made to contact the patient and reschedule the appointment. Additionally, if the scheduling system misses a portion of the data and displays times that are not actually open, a patient can potentially request an appointment slot that was never open in the first place.
Essentially, these “integrated” systems that can only read data, not write it, are nothing more than a fancy request form.
LocalMed took the time necessary to build a truly-integrated platform specifically for your PMS, allowing dental practices to leverage the efficiency of online scheduling without requiring additional staff time. Our software has full bi-directional data integration with practice management systems, allowing us to read the data from the schedule and then write data back into the system. This means that patients can view your real-time availabilities and book confirmed appointments, 24/7.
Staff can rest easy knowing appointments are automatically booked directly into the system. Email notifications are sent to both your practice and the patient, but no further action is required. This helps your staff remain focused on the important tasks of your practice that can’t be automated by technology. Full integration removes the need for your staff to modify their internal processes, removing the need for more costly staff training.
The importance of real-time data lies in the accuracy of information and limitation of errors. By using a direct connection into the system, we can view the data stored as it’s being stored and push the information back to our system quickly. This limits any time lapses between scheduling or other processes and keeps accuracy high.
As a recap, by integrating directly into your PMS, LocalMed:
- Is fully automated, requiring no manual intervention
- Works within your existing scheduling processes
- Displays appointment availabilities in real-time
- Enables patients to book confirmed appointments
- Requires no additional staff training
Interested in seeing how this real-time integration helps add new patients without adding complexity to your practices’ scheduling process?