Online scheduling has a bad reputation - but we fixed it.
In the dental world, online scheduling has a terrible reputation. Tons of extra follow-up work, double- or even triple-booked appointments, inefficient scheduling workarounds and fake patient information among other things have marred dentist’s views on patients booking appointments online.
It’s understandable - most dentists are wary of any sort of online scheduling system because they or someone they know have been burned in the past from issues caused by “online scheduling”.
Here at LocalMed, we run into a lot of these objections day in and day out when we’re talking to dentists, office managers and other staff. We get it, 100%. But we also know that our platform is 100% different than all of the other ones on the market.
We spent 3 years developing our platform to be a TRUE online scheduling platform - one that works in the same way that booking a flight online or shopping online does. Our platform allows providers to maintain complete control of their schedules, while allowing patients to schedule a fully-booked appointment entirely online.
No manual follow-up work. No follow-up phone tag. No workarounds. No extra scheduling columns needed. No delay in reading your schedule. Just a fully-booked appointment the second a patient confirms their appointment.
How did we eliminate most of these concerns? Let’s talk about some of the most common ones...
Most “online scheduling” platforms are simply appointment requests in disguise. That means there’s just as much work involved in scheduling an appointment as there would be if they called your office.
In most cases, the time necessary to book these “online requests” is significantly more than normal appointments.
That’s because once your front desk receives the request form, they need to reach out to the patient directly to schedule the appointment, which completely eliminates the point of online scheduling.
Many times, the front desk needs to reach out multiple times in an attempt to reach the patient and schedule or reschedule their requested appointment time. Less than 85% of appointments requested actually make become booked appointments.
LocalMed ensures that 100% of appointments scheduled online become booked appointments. Even better - you don’t need to do a single thing once a patient has scheduled an appointment through LocalMed.
The appointment is already fully-booked and confirmed, and written into your practice management system, just as if your front desk had scheduled it themselves.
With other systems, double-booking is a serious problem. Most are able to “read” a certain column in your schedule (that you have to set up just for the online scheduling platform) - but they don’t have the ability to read your schedule in real-time, up-to-the-second, and they definitely don’t have the ability to write the appointment back into your practice management system, saving the appointment for the online patient.
Instead, the front desk gets an email that then needs to be put in as an appointment during business hours. This gap in systems results in a huge window of opportunity for double-booking.
At LocalMed, we’ve completely eliminated the risk of double-booking by seamlessly integrating with your practice management system. Our platform ability reads appointments from any chair(s) you specify and then writes the appointment back into the practice management system, instantly.
All of the information read and written is in real-time, just as if someone at your front desk was scheduling an appointment.
With many online “scheduling” systems, patients can put in any sort of information they want - a fake name, a birthday that makes them 200 years old, a fake phone number or email, etc.
When your office tries to contact them to confirm their appointment, they prove impossible to track down, wasting valuable staff time.
The LocalMed platform prevents this from happening through various forms of verification on all submitted contact information.
Additionally, our product takes it one step further and uses contact information verification to prevent the same patient from mistakenly booking multiple appointments at once.
The LocalMed Difference
LocalMed was founded and created in order to make scheduling a healthcare appointment easier for both the provider and patient. Through extensive research, years of development and successful deployment in dental offices across the country, we are confident that LocalMed Connect scheduling is what online scheduling SHOULD be.
If you’re now reconsidering your opinion on online scheduling - give us a call today at (888) 203-7531. We’d be happy to walk you through our platform and answer any additional questions you might have!